Shipping

Warriors of the Divine Shipping Information

SHIPPING

Shipping for orders for AUSTRALIA
We ship all orders $20 for EXPRESS Delivery from Bali, Indonesia.
We ship fully tracked via EMS INDONESIA International Shipping and orders from Bali to Australia usually arrive within 3-5 business days.

Shipping INTERNATIONAL
We ship all orders worldwide for a flat rate $27.50 EXPRESS Delivery from Bali, Indonesia.
We ship fully tracked via EMS INDONESIA International Shipping and orders from Bali to International Destinations usually arrive within 3-7 business days, depending on which country and how remote the location. The further distance from Indonesia, longer the delivery time.

FREE WORLD WIDE DELIVERY for all Orders Over $500
FREE AUSTRALIAN DELIVERY for all Orders Over $350

Orders are processed during normal business hours Monday, Tuesday, Thursday and Friday. Often orders placed the day before are processed within 24 – 48 hours. Orders placed before 11am will usually be dispatched on the same day. Please email us if your item is urgent and you would like to purchase and ensure your item is sent in the next avail post.
• As all product is dispatched from our painting house in Bali, Indonesia, it can take up to 10 days to arrive, however, most orders are received within 3-5 days, especially orders going from Bali to Australia..
• Your parcel is fully trackable and requires a signature for delivery. Therefore, we do not accept a PO BOX address as a valid address.
• Please remember to fill in with the address your telephone number as we also require this in order to send your parcel so the post can easily contact you if they are having any difficulty locating your address.
• Once your item has been collected for delivery, we will send you an email with your tracking number and how to track your parcel.

Further Notes about International Shipping:
All International orders are posted with no insurance, so if your parcel goes missing unfortunately we are not liable for it. We will have proof that it was posted and as we use a fully traced postage company we have not ever had a parcel go missing. Please advise if you would like to insure your parcel at additional cost and we can organise this for you.
International delivery can take 2-3 weeks depending on location.
Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.

Please allow up to 3 days for you order to be processed and packed, although in most cases, orders placed before 11am will be dispatched the same day (Mon, Tues,Thurs,Fri), and all orders placed after 11am will be dispatched the next business day.

Please Note: Orders paid via direct deposit will be dispatched as soon as funds are cleared. This can take up to 3 working days.

Returns and Exchanges
Returns and exchanges for online orders will only be accepted where the product has not been worn, altered, washed and have all original tags attached.
All returns must be received within 14 days of receipt of your order. Returns and exchanges may be posted back at the customer’s expense. If the item is inspected and considered ‘Faulty’

Warriors of the Divine will refund in full the original cost of the item and reimburse for any postage incurred to return the item to us.

In the event of items being exchanged it will be the responsibility of the customer to pay for the return postage and full postage of the exchange item back to them. Full postage for exchange items is charged at $30AUD (but may vary depending on what country and the weight of the item being exchanged).

In the event of a return and request for refund, the customer will return the item at their own cost and will be provided with a full refund of the item, minus the cost of the orgiginal full shipping amount from Indonesia (and not the subsidized postage amount charged to the customer with the original sale). The customer can be provided on request with a copy of the receipt to prove the initial shipping cost. Roughly the shipping cost to Australia is between $22.50 and $30, depending on how may items and weight. International shipping usually costs between $27.50 and $45 depending on the country, number of items and weight.
We reserve the right to refuse any returns where the products are not in new, unused condition. Products sent for return that are not in new condition can be sent back at the customer’s expense or may be picked up from our offices.

We are unable to accept returns and exchanges on sale items, special orders or any item sold at a reduced price.

ORDERING & PAYMENT OPTIONS

To place an order at Warriors Of the Divine, you can do so securely through our website.

Simply add the products you would like to buy to your shopping cart and you will be directed to checkout.

You can pay by Direct Deposit (Australian Bank accounts only):

Lisa’s Closet
BSB 082-489
Account 13-138-9239
National Australia Bank

Please note “Warriors of the Divine” was originally registered with the banks as my former label name ‘Lisa’s Closet’.

For International customers I am sorry but international transactions into the account are often tricky and don’t work with fees etc. At this stage th eonly way to pay is via credit card via the platform of paypal. Our website has the SSL certificate and we are fully secure, However, for your own peice of mind, If you don’t wish to pay on the website, you can select direct debit at checkout and email us that you would like us to send you an electronic invoice via paypal. We can then send you an individual invoice to your emiall account which is more secure.

We also accept PAYPAL and CREDIT CARD via PAYPAL (Visa, Mastercard, American Express and Diners)

All prices shown are in Australian Dollars (AUD) and include 10% GST. We have a currency converter to assist you to understand the pricing in your own countries currency, however, the purchase will be charged in Australian Dollars.
If you have any further questions about shipping or payments, please feel free to contact us.

 

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